Go back to [[Building AI-powered Chatbots with Watson]] or the [[Feminist Chatbot Main Page]]
Context: Customer support provided by humans is not very scalable.
Chatbots aren’t meant to replace humans
Definition: Software that is able to converse with the user through a chat interface, typically using a call to action to find the user’s intent.
Bot & Chatbot are interchangable but ‘bot’ technically a broader category.
ACE Artificial Conversaational Entities
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